{"schemaVersion":"0.4.0","type":"product","id":"prd_servi","slug":"servi","name":"Servi","companyId":"co_bear","summary":"Bear Robotics' line of serving robots that carry food, drinks and dirty dishes between kitchen and tables in restaurants and hotels, finding their way with lidar and cameras.","primaryWorld":"industrial-robots","worlds":["industrial-robots"],"audience":["enterprise"],"categorySlugs":["robots"],"capabilitySlugs":["mobility","computer-vision"],"evidenceStage":{"value":"deployment","asOf":"2026-10-15","sourceIds":["src_baltmag_chilangos","src_rtn_bear_2026"],"note":"On sale and in commercial use. The most recent customer statement found is from 2023; current scale figures come from Bear.","support":{"src_baltmag_chilangos":{"support":"customer_confirmed","verified":"Quotes owner Carlos Cruz of Chilango's Tequila Bar and Mexican Grill, Baltimore"},"src_rtn_bear_2026":{"support":"company_reported"}},"basis":{"kind":"ongoing_operation","site":"Chilango's Tequila Bar and Mexican Grill","detail":"Carlos Cruz, owner of Chilango's Tequila Bar and Mexican Grill in Baltimore's Fells Point, told Baltimore Magazine in October 2023 that the restaurant had used a Servi since January that year to lead diners to their tables and carry food, drinks and dirty dishes.","sourceIds":["src_baltmag_chilangos"],"support":{"src_baltmag_chilangos":{"support":"customer_confirmed","verified":"Quotes owner Carlos Cruz of Chilango's Tequila Bar and Mexican Grill, Baltimore"}}}},"commercialAvailability":{"value":"quote_required","asOf":"2026-10-22","sourceIds":["src_bear_servi_page","src_rtn_bear_2026","src_bear_nra_2026"],"note":"Sold to restaurants, hotels and other businesses; prices are not published in the sources checked.","support":{"src_rtn_bear_2026":{"support":"company_reported"}}},"lifecycle":{"value":"active","asOf":"2026-10-15","sourceIds":["src_bear_nra_2026"]},"releaseChannel":"general","statusLabel":"Serving in restaurants and hotels","availability":"Sold to restaurants, hotels and other businesses; prices are not published in the sources checked. Bear names Denny's, Marriott, Four Seasons, Sodexo and Aramark among its customers.","pricing":[{"label":"Business purchase","cadence":"contact","note":"Prices are not published in the sources checked.","checkedAt":"2026-10-22","sourceId":"src_bear_servi_page","support":{"support":"company_reported"}}],"claims":[{"id":"clm_servi_shipped","text":"Bear Robotics says it has shipped more than 16,000 robots into commercial service across North America, Europe and Asia (July 2026). That count covers all of Bear's robots, not only Servi, and counts robots shipped, not robots in use.","evidenceClass":"company_claim","sourceIds":["src_rtn_bear_2026"],"observedAt":"2026-10-15","support":{"src_rtn_bear_2026":{"support":"company_reported"}}},{"id":"clm_servi_line","text":"The Servi line includes Servi, Servi Mini, Servi Plus (up to 16 entrees or 88 pounds) and the compact Servi Q; Bear says the robots navigate with lidar, cameras and mapping software and support point-to-point delivery and automatic return.","evidenceClass":"company_claim","sourceIds":["src_rtn_bear_2026"],"observedAt":"2026-10-15","support":{"src_rtn_bear_2026":{"support":"company_reported"}}},{"id":"clm_servi_customers","text":"Bear names Denny's, Marriott, Four Seasons, Sodexo and Aramark among its customers.","evidenceClass":"company_claim","sourceIds":["src_rtn_bear_2026"],"observedAt":"2026-10-15","support":{"src_rtn_bear_2026":{"support":"company_reported"}}},{"id":"clm_servi_people","text":"Staff load Servi's trays and send it to a table from its touch screen; at Chilango's a host enters the table number and the robot leads diners there. Bear describes the robots as taking walking off staff rather than replacing them, and offers remote support.","evidenceClass":"documented","sourceIds":["src_baltmag_chilangos","src_rtn_bear_2026"],"observedAt":"2026-10-15","support":{"src_baltmag_chilangos":{"support":"customer_confirmed","verified":"Quotes owner Carlos Cruz of Chilango's Tequila Bar and Mexican Grill, Baltimore"},"src_rtn_bear_2026":{"support":"company_reported"}}},{"id":"clm_servi_lg","text":"LG Electronics announced in January 2025 that it would raise its stake in Bear Robotics to 51% by exercising a call option, giving it management control, and move its CLOi commercial robot business into Bear. Restaurant Technology News still described the 51% stake as planned in July 2026; completion is not confirmed in the sources checked.","evidenceClass":"documented","sourceIds":["src_lg_bear_2025","src_rtn_bear_2026"],"observedAt":"2026-10-15","support":{"src_rtn_bear_2026":{"support":"company_reported"}}}],"sourceIds":["src_bear_servi_page","src_rtn_bear_2026","src_bear_nra_2026","src_lg_bear_2025","src_baltmag_chilangos"],"lastCheckedAt":"2026-10-15","updatedAt":"2026-10-15","editorial":{"status":"published","reviewedBy":"Holly White","reviewedAt":"2026-10-15","note":"Batch 2B-B record, approved in the evidence review (2026-10-15) and published."},"status":"available","statusAsOf":"2026-10-15","sourceRecords":[{"id":"src_bear_servi_page","title":"Servi (product page)","publisher":"Bear Robotics","url":"https://www.bearrobotics.ai/servi","origin":"company","mediaType":"official_page","checkedAt":"2026-10-22","sourceType":"first_party"},{"id":"src_rtn_bear_2026","title":"Bear Robotics brings physical AI, service robots and autonomous cleaning to restaurants and hotels","publisher":"Restaurant Technology News","url":"https://restauranttechnologynews.com/2026/07/bear-robotics-brings-physical-ai-service-robots-and-autonomous-cleaning-to-restaurants-and-hotels/","origin":"independent_reporting","mediaType":"news_report","publishedAt":"2026-07-08","checkedAt":"2026-10-15","sourceType":"independent"},{"id":"src_bear_nra_2026","title":"Bear Robotics unveils full hospitality ecosystem at National Restaurant Association Show 2026","publisher":"Bear Robotics","url":"https://fl.bearrobotics.ai/blog/bear-robotics-unveils-full-hospitality-ecosystem-at-national-restaurant-association-show-2026","origin":"company","mediaType":"press_release","publishedAt":"2026-05-03","checkedAt":"2026-10-15","sourceType":"first_party"},{"id":"src_lg_bear_2025","title":"LG secures majority stake in Bear Robotics","publisher":"LG Electronics","url":"https://lg.com/us/press-release/lg-secures-majority-stake-in-bear-robotics","origin":"company","mediaType":"press_release","publishedAt":"2025-01-24","checkedAt":"2026-10-15","sourceType":"first_party"},{"id":"src_baltmag_chilangos","title":"Robot host and server greets diners at Chilango's in Fells Point","publisher":"Baltimore Magazine","url":"https://www.baltimoremagazine.com/section/fooddrink/robot-host-server-greets-diners-chilangos-fells-point/","origin":"independent_reporting","mediaType":"news_report","publishedAt":"2023-10-19","checkedAt":"2026-10-15","sourceType":"independent"}],"canonicalUrl":"https://itsalive.ai/products/servi"}